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TakeProfitTrader Live Chat Hours

Written by Paul

Published on

January 5, 2026

TakeProfitTrader offers 24/5 live chat support, but "24/5" doesn't mean what most traders think. Live chat runs from Sunday evening through Friday afternoon—specifically 6:00 PM ET Sunday to 4:30 PM ET Friday. If you're on the West Coast and need help at 2 PM ET Friday (11 AM PT), you're fine. If you need help at 5 PM ET Friday (2 PM PT), live chat is closed until Sunday evening. Understanding these hours prevents frustration when you need urgent help outside the coverage window.

This guide covers TakeProfitTrader's exact live chat hours, how to access support, what to expect for response times, and what to do when live chat isn't available.

Quick heads-up: This article is based on my real experience with TakeProfitTrader and the info available when I published/updated this. Things change in prop trading — rules, payouts, promos, all of it.

For the absolute latest, check TakeProfitTrader´s website or their knowledge base.

Live Chat Hours

TakeProfitTrader's live chat operates on a 24/5 schedule aligned with futures market hours:

Hours: 6:00 PM ET Sunday to 4:30 PM ET Friday

Coverage: Continuous 24-hour coverage Monday through Friday, starting Sunday evening

Time zone: All hours listed in Eastern Time (ET)

Closed: Friday 4:30 PM ET through Sunday 6:00 PM ET

Converting to your timezone

If you're not in Eastern Time, here's when live chat is available in other common timezones:

Pacific Time (PT):

Opens: Sunday 3:00 PM
Closes: Friday 1:30 PM

Central European Time (CET):

Opens: Monday 12:00 AM (midnight)
Closes: Friday 10:30 PM

UK Time (GMT):

Opens: Sunday 11:00 PM
Closes: Friday 9:30 PM

Market holidays

Live chat hours may change on market holidays when futures trading is closed. TakeProfitTrader typically adjusts support hours to match CME trading hours, so expect reduced or modified availability on:

New Year's Day
Memorial Day
Independence Day
Thanksgiving
Christmas

Check TakeProfitTrader's website or social media for holiday hour announcements.

How to Access Live Chat

Step 1: Go to TakeProfitTrader.com

Open your browser and navigate to takeprofittrader.com.

Step 2: Look for the chat widget

In the bottom-right corner of the page, you'll see a chat bubble icon. This is TakeProfitTrader's live chat widget.

Step 3: Click to open

Click the chat icon. If support is online, you'll see a message indicating a support agent is available.

Step 4: Start your conversation

Type your question or issue and send. A real person (not a bot) will respond, typically within 5-15 minutes during normal hours.

No login required: You don't need to be logged in to your dashboard to access live chat, though having your account info ready speeds things up.

Response Times

Live chat response times vary based on volume:

Typical wait times:

Off-peak hours (overnight ET, early mornings): 5-10 minutes
Peak hours (9 AM - 5 PM ET): 10-20 minutes
High-volume periods (Test pass reviews, withdrawal issues): 20-30 minutes

Fastest response times: Sunday evening through early Monday morning, late nights (11 PM - 6 AM ET)

Slowest response times: Tuesday-Thursday afternoons (2 PM - 5 PM ET) when markets are most active

What Live Chat Is Best For

Live chat works well for:

Quick questions about account status
Connection issues with trading platforms
Clarifying rules or requirements
KYC verification problems
Promo code issues
General account questions

Pro tip: Have your account details ready before starting chat (account size, username, specific issue). This speeds up resolution.

When Chat Is Closed: Alternative Support

If you need help outside live chat hours, use these alternatives:

Email support

Send your question to support@takeprofittrader.com

Response time: Typically 24-48 hours, sometimes faster depending on urgency

Best for: Complex issues, documentation uploads, detailed questions, non-urgent matters

What to include: Your username, account size, specific issue, screenshots if applicable

Leave a message in chat

Even when live chat is closed, you can type your message in the chat window. Support will respond when they're back online (usually Sunday evening or Monday morning).

Help center / knowledge base

TakeProfitTrader's help center (takeprofittraderhelp.zendesk.com) has articles covering most common questions. Many issues can be resolved immediately by searching the knowledge base.

Common Chat Issues and Quick Fixes

Problem: Chat widget not appearing

Try:

Refresh the page
Clear browser cache
Try a different browser
Disable ad blockers (some block chat widgets)

Problem: "No agents available" during listed hours

This usually means all agents are helping other traders. Wait 10-15 minutes and try again, or leave a message.

Problem: Chat disconnects mid-conversation

Your conversation history is saved. Reopen chat and reference the previous conversation. The agent can pull up your history.

FAQ: Live Chat Support

Is live chat really staffed by real people? Yes. TakeProfitTrader uses human support agents, not chatbots.

Can I chat in languages other than English? Yes, TakeProfitTrader offers support in 8 languages (English, Spanish, Portuguese, Norwegian, Swedish, Latvian, Russian, Ukrainian). Select your language in the chat window.

Can I use live chat for urgent withdrawal issues? Yes, but complex financial issues may require email follow-up with documentation.

What if I need help on Saturday? Live chat is closed Saturday. Email support@takeprofittrader.com or wait until Sunday 6 PM ET when chat reopens.

Do I get the same agent each time I chat? No, you'll likely speak with different agents depending on who's available. All agents have access to your account history.

Bottom Line

TakeProfitTrader's live chat runs 6 PM ET Sunday through 4:30 PM ET Friday—true 24/5 coverage that aligns with futures market hours. Real people (not bots) staff the chat with typical response times of 5-20 minutes depending on volume. For urgent issues during market hours, use live chat. For complex problems or off-hours questions, email support@takeprofittrader.com. The help center covers most common questions and can resolve many issues instantly without waiting for support.