Quick Answer — E8 Markets Refund Policy — Quick Facts
- • No confirmed public refund policy in E8 help center (as of April 2026)
- • Industry standard: eval fees non-refundable once trading begins
- • Failed eval = purchase a new evaluation at full price (or use VIBES for 10% off)
- • Reset options vary by product — contact E8 support to confirm current availability
- • E8 One entry point: $40 for a $5K account — lowest-cost restart in the lineup
- • If you have not yet traded on a new account, contact support before assuming no refund
Why I back E8: I traded E8 Futures for 18 months across 3 funded accounts serially — ~$4K in cumulative payouts, consistently positive experience, no active account right now. E8 has been a stable operator; payouts came through without friction on the Futures side. Full legitimacy assessment in the E8 Markets review, trust context in the Is E8 Markets legit guide. Visit E8 Markets — use code VIBES for 10% off. Verify current firm details at the E8 Futures Help Center.
Prop trading evaluation fees are almost universally non-refundable once trading begins — and E8 Markets is no exception to industry practice. What makes E8 notable is that the firm has not published a formal, explicit refund policy in their publicly accessible help center as of April 2026. That means traders asking "what is E8 Markets' refund policy?" are looking for something that does not exist in written form.
This article covers what is verified, what is unknown, and the practical options available if your E8 evaluation ends before you want it to.
For a full overview of how E8 is structured, start at the E8 Markets Trust guide.
Why no public refund policy exists
Most prop firms operate under the same model: you pay a fee for access to a funded simulation environment. The fee is a service charge, not a deposit. If you breach the drawdown limit or violate a rule, the evaluation ends and the firm has fulfilled its obligations.
E8 is not unusual in having no published refund page. FTMO, FundedNext, and Topstep follow the same approach: the terms and conditions handle fee disputes in broad language, and the expectation is set by industry norm rather than an explicit policy page.
The absence of a published policy does not mean E8 refuses all requests. It means E8 handles exceptions through support, not through documented procedure.
What happens when an E8 evaluation fails
When a rule or drawdown breach closes an E8 evaluation account, the sequence is straightforward:
- The account closes and trading access ends.
- The evaluation fee (already paid) is spent.
- To trade with E8 again, you purchase a new evaluation.
There is no automatic path from a failed evaluation to a funded account. There is no credit system that converts a partial pass into a discount on the next attempt. You restart from zero.
This is not punitive — it reflects the mechanics of how all current-generation prop firm evaluations work. The fee covers the period of access, not a guaranteed outcome.
Eval costs at a glance: restart is the default path
If you fail and want to retry, knowing the current pricing matters.
| Product | Size | Fee |
|---|---|---|
| E8 One | $5K | $40 |
| E8 One | $10K | ~$75 |
| E8 One | $25K | ~$150 |
| E8 One | $100K | $398 |
| E8 Signature | $25K | $110 |
| E8 Signature | $50K | $150 |
| E8 Signature | $100K | $260 |
| E8 Signature | $150K | $390 |
The E8 One $5K at $40 is the lowest-cost entry point. For traders who failed a larger account and want to rebuild capital confidence first, this is a valid low-risk reentry.
For Futures traders specifically, pricing mirrors E8 Signature Forex: $110 for $25K, $150 for $50K, $260 for $100K, $390 for $150K.
Use code VIBES for 10% off any new purchase. That brings the Signature $50K from $150 to $135 and the E8 One $100K from $398 to $358.
For a full pricing breakdown see E8 Markets pricing and E8 Futures pricing.
Reset options: status unknown
Some prop firms offer a "reset" — a discounted fee to restart the same account size rather than buy a brand-new evaluation. This keeps drawdown history clean and sometimes preserves the same account number.
E8 has offered reset options in the past, but current availability, pricing, and product eligibility are not confirmed in any verified source as of April 2026.
What to do: Contact E8 support before purchasing a new evaluation. Ask specifically: "Do you currently offer account resets for [your product]? What is the fee?" If a reset is available, it is almost always cheaper than a full new purchase.
For Forex and Crypto: help.e8markets.com/en/ For Futures: helpfutures.e8markets.com/en/
The pre-trade window: best chance for any refund discussion
If you purchased an E8 account and have not yet placed a single trade, you are in the best position to request a fee review. The account has not been activated in a meaningful sense, and no evaluation resources have been consumed.
Contact E8 support immediately if this is your situation. Explain that no trades have been placed and ask about their cancellation policy. This is not guaranteed to result in a refund, but it is the only realistic window for one.
Once trading begins, the case for a refund collapses under industry standard.
Technical errors: a separate category
If your account was closed due to a platform glitch, a broker-side error, or a system failure rather than a trading decision you made, that is a dispute rather than a refund request.
Document everything:
- Exact timestamp of the breach event
- Screenshot or export of trade history
- Description of what happened vs. what you intended
- Any error messages on the platform
Submit this to E8 support with a clear explanation. Firms can and do reverse technical breach closures when evidence is strong. This is not a refund path — it is an account-restoration path. The outcome depends on the quality of your documentation and E8's review process.
How E8 compares to other firms on this dimension
| Firm | Eval fee on pass | Refund policy documented |
|---|---|---|
| E8 Markets | Not refunded (unconfirmed either way) | No public policy |
| FundedNext | Refunded with first payout (Stellar model) | Documented |
| FTMO | Not refunded | Documented in terms |
| Topstep | Subscription model (different structure) | Documented |
FundedNext Stellar is the most direct comparison here — it explicitly refunds the evaluation fee with your first payout, turning the eval from a sunk cost into a deferred cost. If fee recovery matters to your decision, that distinction is worth understanding. See E8 vs FundedNext for the full comparison.
Evaluation account expiration and inactivity
One overlooked risk: buying an evaluation and not trading it quickly enough. E8 enforces an inactivity rule. Accounts inactive for an extended period may close.
Sources conflict on the exact threshold: 60 days (per one source) vs. 90 days (per another). Use 90 days as the conservative bound. If you purchase an E8 account during a period when you cannot actively trade, understand that the account may not survive until you return.
This is not a refund scenario — but it functions like a silent fee expiration. Trade within 90 days of purchase or risk losing access without a breach event.
For context on all account rules see E8 Markets rules overview.
E8's trust profile beyond the refund question
Refund policy is one signal of firm health, but not the primary one. As of April 2026:
- 4.4/5 on Trustpilot from 3,227 reviews (category: "Excellent")
- $35M+ in verified payouts to traders
- 200,000+ registered traders
- Founded November 2021, headquartered in Dallas TX and Prague CZ
- CEO Dylan Elchami, also CIO at Digital Renaissance Management
I've traded E8 Futures for 18 months across 3 funded accounts and pulled around $4K in cumulative payouts. The payout process was clean across all 3 accounts. The firm's trust record is strong even without a formally published refund page.
For payout-specific evidence see E8 payout proof. For the on-demand payout mechanics see E8 payout rules.
The bottom line
E8 Markets does not have a publicly documented refund policy. Industry standard applies: evaluation fees are non-refundable once trading begins. If you fail an evaluation, the practical path is to buy a new one — the E8 One $5K at $40 is the lowest-cost restart in the lineup. Contact support before your first trade if you want to explore cancellation, and ask specifically about reset options before purchasing a new evaluation, since resets may be available at lower cost. For technical breach disputes, document everything before contacting support.
Frequently Asked Questions
Does E8 Markets offer refunds on evaluation fees?
E8 Markets has not published a formal refund policy in their publicly accessible help center as of April 2026. Prop trading industry standard treats evaluation fees as non-refundable once trading activity begins on the account. If you purchased an account and have not yet placed a trade, contact E8 Markets support directly — some firms accommodate pre-trade cancellation requests, though this is not confirmed policy at E8.
What happens when you fail an E8 Markets evaluation?
When you breach a rule or hit the drawdown limit during an E8 evaluation, the account closes and the evaluation period ends. The eval fee is spent. To continue trading with E8, you purchase a new evaluation at current pricing. There is no automatic carry-over. Some traders use the code VIBES for 10% off the new purchase, reducing out-of-pocket restart costs.
Can I reset a failed E8 Markets evaluation instead of buying a new one?
E8 Markets has offered reset options for certain products in the past, but the current availability, pricing, and terms of resets are not confirmed in any verified source as of April 2026. Contact E8 Markets support at help.e8markets.com/en/ (Forex/Crypto) or helpfutures.e8markets.com/en/ (Futures) to ask about reset availability for your specific account type before purchasing a new evaluation.
What is the cheapest way to restart after failing an E8 evaluation?
The lowest entry point in the E8 lineup as of April 2026 is the E8 One $5K account at $40 (MatchTrader or TradeLocker). The E8 Signature $25K comes in at $110. Most traders who fail a larger account restart with the same size to match their strategy requirements. Use code VIBES for 10% off any new purchase.
Does E8 give refunds if there was a technical error during my evaluation?
If a rule breach occurred due to a platform or broker-side technical error rather than trader action, contact E8 Markets support with evidence (trade logs, timestamps, screenshots). Some firms do review documented technical failures on a case-by-case basis. This falls outside standard refund policy and into dispute resolution. Outcome is not guaranteed.
Is the E8 Markets evaluation fee refundable before I start trading?
E8 has not published explicit pre-trade cancellation terms. If you bought an account and have not yet placed a single trade, contact support immediately, this is the best window for any fee recovery discussion. Once trading begins, industry standard treats the fee as earned by the firm.
How long does an E8 evaluation account stay active before it expires?
E8 evaluation accounts do not have a strict time limit per verified sources. However, E8 does enforce an inactivity rule, accounts inactive for up to 90 days may be closed (sources report 60–90 days; use 90 days as the conservative upper bound). This means an account purchased but not traded for 60–90 days could close without producing a funded account.
What is the E8 Markets no-refund industry standard context?
Across the prop trading industry, evaluation fees are treated similarly to software licenses or access fees rather than deposits. You pay for access to a simulated funded environment. If you breach the rules, the firm's obligation ends. FTMO, FundedNext, Topstep, and virtually all prop firms operate under the same model: fees are non-refundable once trading begins. E8 is consistent with this standard even though their specific policy text is not publicly documented.
Can I transfer my E8 account to someone else if I want a refund?
Account transfers or resales are not documented as permitted in E8 policy. Most prop firms prohibit account transfers as this would violate the individual-trader underwriting model. Do not attempt to sell or transfer an E8 account. If you no longer want the account, the fee is effectively forfeited.
Does E8 have a money-back guarantee?
No money-back guarantee has been documented or advertised by E8 Markets as of April 2026. Some prop firms offer conditional refunds tied to passing the evaluation (the fee is refunded with first payout). E8 does not appear to operate this model based on available sources, but this is not confirmed either way. Check the E8 help center or contact support for the current position.
Does passing the E8 evaluation get my fee back?
E8 does not appear to offer evaluation fee rebates upon passing and receiving a funded account. This contrasts with some competitors who refund the eval fee with the first payout. There is no verified source confirming E8 does this. If fee recovery matters to you, FundedNext Stellar (which does offer first-payout fee refunds on some models) is an alternative worth comparing at E8 vs FundedNext.
How do I contact E8 Markets support about a refund or account issue?
For Forex and Crypto account issues: help.e8markets.com/en/. For Futures account issues: helpfutures.e8markets.com/en/. E8 also maintains a live chat on their main site. Present your account details, purchase date, and the specific situation clearly. For technical disputes, attach trade logs and timestamps.