Tradeify Chargeback Policy: Payment Disputes and Account Protection Rules

I've seen traders lose everything—funded accounts, payouts earned, future access to Tradeify—because they filed a chargeback without understanding the consequences. One trader I know in a Discord server got frustrated after failing his third evaluation, disputed the charge with his credit card company, and within 24 hours his entire Tradeify operation was terminated. Permanently banned. No appeals. No second chances.

This guide breaks down Tradeify's chargeback policy, why it's so strict, what happens when you file a dispute, legitimate alternatives to chargebacks, and how to protect yourself while staying compliant with Tradeify's payment rules.

Quick heads-up: This article is based on my real experience with Tradeify and the info available when I published/updated this. Things change in prop trading — rules, payouts, promos, all of it.

For the absolute latest, check Tradeify´s website or their help center.

What Is a Chargeback?

A chargeback is when you dispute a charge with your bank or credit card company, requesting them to reverse the transaction and refund your money directly.

How it works:

1. You contact your bank/credit card issuer
2. You claim the charge was fraudulent, unauthorized, or that services weren't delivered
3. The bank investigates and may reverse the charge
4. The merchant (Tradeify) is debited the original amount plus chargeback fees

Why businesses hate chargebacks:

• They lose the original sale amount
• They pay penalty fees ($15-$100 per chargeback)
• High chargeback rates can result in losing payment processing entirely
• They damage merchant account standing with payment processors

Tradeify's Chargeback Policy

Tradeify has a zero-tolerance chargeback policy. File a chargeback, and you're done—permanently.

From Tradeify's official policy:"All active accounts associated with the user will be immediately frozen without notice. The user will be permanently banned from making future purchases or opening new accounts with Tradeify."

Immediate Consequences

When you file a chargeback:

Why Tradeify is so strict:Tradeify treats chargebacks as fraudulent disputes when services have been delivered (platform access, evaluation opportunities, funded account usage). Since you've already used the service, filing a chargeback is considered fraud under their terms of service.

Why Traders File Chargebacks (And Why It's a Mistake)

Common Chargeback Scenarios

Scenario 1: Failed Evaluation"I failed my evaluation three times. I want my money back."

Why this fails: You purchased evaluation opportunities, not guaranteed funding. Tradeify delivered the service (platform access, evaluation rules, monitoring), whether you passed or failed.

Scenario 2: Rule Violation"I broke the consistency rule and lost my funded account. This isn't fair."

Why this fails: You agreed to the rules when you purchased. Rule violations are your responsibility, not Tradeify's failure to deliver services.

Scenario 3: Technical Issues"The platform went down during a big trade and I lost money."

Why this might be valid (but chargeback still wrong approach): Technical issues should be resolved through Tradeify support first. If there's a legitimate platform failure, Tradeify has processes to review and potentially provide account resets or compensation.

Scenario 4: Subscription Auto-Renewal"I forgot to cancel my Growth subscription and got charged again."

Why this fails: Auto-renewal is disclosed in the terms. You're responsible for managing your subscriptions.

The Emotional Trap

What happens psychologically:

1. You fail an evaluation or lose a funded account
2. You're frustrated, angry, feel like you wasted money
3. You see that charge on your credit card statement
4. You think: "I'll just dispute this charge and get my money back"
5. You file a chargeback without considering consequences

24 hours later:

• Your funded account with $52,000 balance? Frozen.
• Your pending $2,500 payout? Forfeited.
• Your other 2 evaluation accounts? Frozen.
• Your future with Tradeify? Terminated.

The cost-benefit math:

• You might recover: $139-$799 (one evaluation/account purchase)
• You lose: Thousands in forfeited payouts, all active accounts, permanent access to Tradeify

It's never worth it.

Legitimate Alternatives to Chargebacks

If you have a genuine issue with Tradeify, here are the proper channels that WON'T get you banned.

Step 1: Contact Tradeify Support First

Before doing anything else:

• Email: support@tradeify.co
• Discord: Tradeify's official server
• Help Center: help.tradeify.co

From Tradeify's policy:"We strongly encourage users to contact our support team before initiating a chargeback. Most issues—whether technical, billing-related, or otherwise—can be resolved quickly and fairly through direct communication."

Step 2: Use the Dispute Notification Process

From Tradeify's Terms of Service:"Users must notify Tradeify of any disputes within 30 days of occurrence and allow reasonable time for resolution."

How to properly dispute:

1. Document the issue (screenshots, timestamps, specific details)
2. Submit a formal dispute through Tradeify support
3. Provide evidence of the problem
4. Give Tradeify reasonable time to investigate (typically 3-7 business days)
5. Work with their resolution process

Step 3: Request a Refund (If Eligible)

Tradeify's Refund Policy:Tradeify has a "No Refunds" policy for most services, but there are exceptions:

Potentially eligible for refund:

• Platform technical failure preventing account use
• Billing errors (charged wrong amount, duplicate charges)
• Service not delivered as described

NOT eligible for refund:

• Failed evaluations
• Rule violations
• Poor trading performance
• Changed your mind after purchase

How to request a refund:Contact support with specific documentation of why you believe a refund is warranted. Be professional, factual, and reasonable in your request.

Step 4: Accept the Loss and Move On

Sometimes the answer is: you're not getting your money back, and that's okay.

Hard truth: If you failed evaluations or violated rules, you consumed the service. You paid for the opportunity, not the outcome. That money is gone—accept it, learn from it, and either:

• Try again with better preparation
• Move to a different prop firm
• Reassess whether prop trading is right for you

Don't compound the loss by filing a chargeback that destroys your future access.

What Happens When Tradeify Receives a Chargeback Notification

Tradeify's Internal Process

Within 24 hours of chargeback notification:

1. Immediate account freeze: All accounts associated with your user ID are locked
2. Ban implementation: Your email, payment methods, and identity markers are blacklisted
3. Documentation gathering: Tradeify compiles transaction records, platform usage logs, terms acceptance, and account activity
4. Chargeback dispute filing: Evidence is submitted to the payment processor
5. Permanent termination: Regardless of chargeback outcome, your Tradeify relationship ends

The Payment Processor Investigation

What payment processors examine:

• Did the merchant deliver the service?
• Did the customer use the service?
• Is there evidence of authorization (account creation, terms acceptance)?
• Are there communication records (support tickets, complaints)?

Tradeify's evidence typically includes:

• Terms of service acceptance (timestamped)
• Account creation records
• Platform login history
• Trade execution records
• Evaluation completion data
• Support communication history

Chargeback outcomes:

Key point: Even if you win the chargeback and get your money back, you're still banned from Tradeify forever. The relationship is over the moment you file.

Real-World Consequences: Case Studies

Case Study 1: The $3,000 Mistake

Trader profile:

• 3 funded accounts with combined $52,000 balance
• Pending $3,000 payout request
• Monthly subscription: $169

What happened:

• Trader failed a 4th evaluation account ($799 Lightning Funded)
• Got frustrated, filed chargeback for $799
• Within 12 hours: all accounts frozen, payout forfeited, permanent ban

Net result:

• Recovered: $799 (eventually won chargeback)
• Lost: $3,000 pending payout + 3 active funded accounts + all future Tradeify access
• Total loss: $2,201 + permanent ban

Case Study 2: The Subscription Dispute

Trader profile:

• 1 funded account, actively trading
• Forgot to cancel Growth subscription

What happened:

• Auto-charged $139 for next month
• Trader filed chargeback instead of requesting cancellation/refund
• Account frozen immediately, lost funded status

Net result:

• Recovered: $139
• Lost: Active funded account worth $51,500 balance + potential future payouts
• Should have just: Contacted support, requested refund or cancellation

How to Protect Yourself (Without Chargebacks)

Prevention Strategy #1: Read the Terms Before Purchasing

Critical terms to understand BEFORE buying:

• Refund policy (typically: no refunds)
• Auto-renewal terms for subscriptions
• Rule violations and account termination policies
• Dispute resolution process

My approach: I screenshot key terms sections and save them. If I ever have a dispute, I know exactly what I agreed to.

Prevention Strategy #2: Manage Subscriptions Actively

For Growth, Select, or Advanced subscriptions:

• Set calendar reminders BEFORE renewal date
• Cancel if you're not actively using the evaluation
• Don't assume you can chargeback if you forget to cancel

How to cancel:Log into Tradeify dashboard → Subscriptions → Cancel subscription (at least 24 hours before renewal)

Prevention Strategy #3: Use Crypto for High-Risk Purchases

If you're uncertain about a purchase or testing Tradeify for the first time, consider paying with cryptocurrency.

Why crypto helps:

• Crypto payments are non-refundable by design
• Removes temptation to file chargeback
• Forces you to be more certain before purchasing
• Tradeify still provides full service

Important: Tradeify's crypto payments are also non-refundable, but at least you can't accidentally destroy your account with a chargeback.

Prevention Strategy #4: Document Everything

If you anticipate a dispute:

• Screenshot platform issues
• Save email communications
• Record timestamps of technical problems
• Document rule violations you believe were unfair

Why this matters: If you need to dispute through proper channels (not chargeback), evidence makes your case stronger.

What About Fraudulent Charges?

Legitimate chargeback scenarios:

If you're a victim of actual fraud: Contact Tradeify support FIRST before filing a chargeback. Explain the situation. Provide evidence. They may work with you to resolve it without triggering the permanent ban.

Industry Context: Why Prop Firms Are Strict About Chargebacks

The prop firm chargeback problem:

• High chargeback rates threaten payment processing relationships
• Some traders abuse chargebacks to "rent" evaluations for free
• Payment processors charge penalty fees that cut into profits
• Excessive chargebacks can shut down entire business payment accounts

Tradeify isn't unique: TopstepTrader, Apex Trader Funding, MyFundedFutures, and virtually every prop firm have similar zero-tolerance chargeback policies.

The business logic:Prop firms operate on thin margins. They can't afford to deliver services, lose the payment, AND pay penalty fees. Zero-tolerance protects the business model.

FAQ

Q: I filed a chargeback before reading this. Can I undo it?Contact your bank immediately and attempt to cancel the chargeback before it processes. Then contact Tradeify support, explain the situation, and ask if they'll work with you. No guarantees, but it's your only chance.

Q: What if Tradeify's platform had a technical issue that caused me to fail?Contact Tradeify support with evidence. If there was a legitimate platform failure, they have processes to review and may offer account resets or other remediation. Don't file a chargeback.

Q: Can I create a new Tradeify account under a different name/email after being banned for chargeback?No. Tradeify tracks payment methods, IP addresses, device fingerprints, and other identifiers. Attempting to circumvent a ban is a violation of their terms and will result in immediate termination of any new accounts.

Q: Does the permanent ban extend to household members?Tradeify's chargeback policy doesn't explicitly state household-wide bans, but their general account policies do include household restrictions for funded accounts. Contact support if a household member was affected by your chargeback.

Q: What if I'm based outside the U.S. and consumer protection laws in my country allow chargebacks?Even if your country's laws favor consumer chargebacks, Tradeify's terms of service (governed by U.S. law) still apply. You might win the chargeback legally but still face permanent ban from the platform.

Q: Can I appeal the ban after the chargeback dispute is resolved?No. The ban is immediate and permanent. Tradeify's policy doesn't include appeals for chargeback-related bans.

Q: What if I file a chargeback on a subscription payment but don't have active funded accounts?You'll still be permanently banned. Even if you only have evaluation accounts or no active accounts at all, filing a chargeback ends your relationship with Tradeify.

Q: Are there any situations where Tradeify reverses a chargeback ban?Extremely rare. Only in cases of clear fraud (someone else used your card without permission) with proper documentation might Tradeify consider reversing a ban. But this requires working directly with their legal/compliance team.

Conclusion

Tradeify's chargeback policy is harsh, but it's clear: file a chargeback, lose everything. There's no ambiguity, no warnings, no appeals. The policy exists to protect the business model from abuse and bad-faith disputes.

I've been trading Tradeify for over a year, managing multiple funded accounts, and I've never once considered filing a chargeback—even after failing evaluations, even after frustrating rule violations. Why? Because the math never makes sense. You might recover a few hundred dollars but lose thousands in forfeited payouts and permanent access.

The rule is simple: Before you buy anything from Tradeify, be certain. Read the terms. Understand the rules. Accept that if you fail, that money is gone. And if you have a legitimate issue, contact support FIRST—not your credit card company.

Your Tradeify career is worth more than one disputed charge.

Your Next Steps

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