How to Update TradeDay Billing Information

Written by Paul

Published on

January 11, 2026

Your credit card expired last month. TradeDay tried to charge your monthly subscription yesterday and the payment failed. Now your account is frozen and you can't trade. Or maybe you just want to switch from your personal card to a business card for better expense tracking. Either way, you need to update your billing information and you're not sure where to do it.

Updating payment details on TradeDay is straightforward but the exact steps aren't obvious if you've never done it before. The option is buried in your account settings, not prominently displayed on your dashboard. And if your payment fails, there's a grace period before your account locks, but you need to know how long you have and what happens if you don't fix it.

Quick heads-up: This article is based on my real experience with TradeDay and the info available when I published/updated this. Things change in prop trading — rules, payouts, promos, all of it.

For the absolute latest, check TradeDay´s website or their faq page.

I've updated my TradeDay billing info three times over 14 months: once when my card expired, once when I switched to a business credit card for tax purposes, and once when my card was compromised and had to be replaced. Each time took 2-3 minutes once I found the right settings page. The process is simple, but TradeDay's interface doesn't make it intuitive to navigate.

This is your complete guide to updating TradeDay billing information: step-by-step instructions for changing payment methods, what happens when payments fail, how to avoid account suspension, and billing troubleshooting for common issues.

Why You Might Need to Update Billing Info

Common scenarios that require payment changes.

Your Card Expired

The situation: Credit cards typically expire every 3-5 years. If your card on file expires, TradeDay's next attempted charge will fail.

What happens: You'll receive an email notification that payment failed. You usually have 3-7 days to update before your account is suspended.

The fix: Update to a new card with a future expiration date.

You Want to Use a Different Card

Why traders switch:

Moving from personal to business card for expense tracking
Getting better rewards/cash back on a different card
Consolidating subscriptions to one card
Sharing costs with a partner (using their card)

The process: Remove old payment method, add new one. Takes 5 minutes.

Your Card Was Lost/Stolen/Compromised

The situation: Your bank issued you a replacement card with a new number after fraudulent activity or loss.

Urgency: Update immediately before next billing cycle to avoid payment failure.

Timeline: If your billing date is in 5 days, update now. Don't wait until payment fails.

Your Billing Address Changed

Why this matters: Credit card processors verify billing address. If you moved and your address on file doesn't match your card's billing address, charges may decline.

When to update: Immediately after moving, before your next TradeDay billing cycle.

You're Switching from Individual to Entity Account

The scenario: You've established an LLC or S-Corp for your trading business and want to pay TradeDay subscriptions from your business account.

What you need: Business credit card or bank account tied to your entity

Extra step: You may need to contact TradeDay support to update account holder name from personal to business entity (policies vary).

Step-by-Step: How to Update Your Payment Method

The exact process for changing your billing information.

Method 1: Through TradeDay Dashboard (Primary)

Step 1: Log into your TradeDay account

Go to TradeDay.com
Click "Login" (top right)
Enter your email and password

Step 2: Navigate to Account Settings

Once logged in, look for "Settings" or "Account" (usually top-right menu or sidebar)
Click on "Billing" or "Payment Methods"

Step 3: View Current Payment Method

You'll see your current card on file (last 4 digits displayed)
Expiration date shown
Billing address listed

Step 4: Add New Payment Method

Click "Add Payment Method" or "Update Card"
Enter new card details:
- Card number
- Expiration date (MM/YY)
- CVV (3-digit security code on back)
- Cardholder name (exactly as it appears on card)
- Billing zip code or full address

Step 5: Set as Default Payment Method

If you have multiple cards on file, set the new card as "Primary" or "Default"
This ensures TradeDay charges the correct card going forward

Step 6: Remove Old Payment Method (Optional)

If your old card is expired or compromised, delete it
Click "Remove" or "Delete" next to the old card
Confirm deletion

Step 7: Verify Update

You should receive a confirmation email: "Payment method updated successfully"
Check that the last 4 digits of your new card are displayed correctly

Time required: 3-5 minutes

Method 2: Contact Support (If Dashboard Doesn't Work)

When to use this: Dashboard billing page isn't working, you can't access your account, or you're making complex changes (like entity structure updates).

How to contact:

Email support@tradeday.com or submit ticket through TradeDay dashboard
Subject line: "Update Payment Method - Account #[your account number]"
Body: "I need to update my billing information. [Explain situation: card expired, switching cards, etc.]. Please assist."

What they'll ask for:

Account verification (email, account number, last transaction date)
New payment method details (they may send secure link to enter card info)

Response time: 12-48 hours

Security note: Never send full credit card numbers via email. TradeDay support will provide a secure portal or payment link if needed.

For complete support contact info, see the support guide.

Method 3: Update During Renewal

When this works: Your card is about to be charged and you want to update at that moment.

The process:

TradeDay sends reminder email 2-3 days before renewal: "Your subscription renews on [date]"
Email includes link to "Update Payment Method"
Click link, enter new card details
New card is charged on renewal date

Advantage: Timely reminder prompts you to update before payment fails

Disadvantage: Only works if you act on the reminder. If you ignore it, payment fails and you have to update retroactively.

What Happens When Payment Fails

The consequences and timeline of failed billing.

Day 0: Payment Attempt Fails

What TradeDay does:

Attempts to charge your card on your subscription renewal date
Charge is declined (expired card, insufficient funds, billing address mismatch, etc.)
System generates "Payment Failed" notification

What you receive:

Email to your account email: "Payment failed for your TradeDay subscription"
Dashboard notification: Red banner saying "Action Required: Update Payment Method"

Your account status: Still active for now, but on notice

Days 1-3: Grace Period

What TradeDay does:

Retries payment 1-2 more times (usually 24-48 hours apart)
Continues sending email reminders

Your account status: Active but at risk

What you should do: Update payment method immediately to avoid interruption

Days 4-7: Account Suspension Warning

What TradeDay does:

Final warning email: "Your account will be suspended in 24-48 hours if payment isn't resolved"
Dashboard access still works but shows urgent notifications

Your account status: Still active but final chance to update

Days 7-10: Account Suspended

What TradeDay does:

Suspends your account
You lose access to evaluation account or funded trading
Open positions may be liquidated
Account is locked

Your account status: Suspended

What happens to your evaluation progress:

If you were mid-evaluation, your progress is paused (not deleted)
You won't lose your trading days or profit/drawdown numbers
But you can't trade until you resolve billing

What happens to your funded account:

Funded accounts are typically suspended faster (3-5 days instead of 7-10)
Open positions may be closed at market to prevent risk
Withdrawals are frozen

How to Reactivate After Suspension

Step 1: Update payment method (using steps above)

Step 2: Pay outstanding balance

TradeDay will charge your new card for the missed payment(s)
May include late fees (check current policy)

Step 3: Wait for reactivation

Automatic: Account reactivates within 1-24 hours after successful payment
Manual: Contact support if it doesn't activate automatically

Step 4: Resume trading

Evaluation accounts: Your progress is restored to where you left off
Funded accounts: Confirm your balance and drawdown status before trading

Common Billing Update Scenarios

Specific situations and how to handle them.

Scenario 1: Card Expires Mid-Month

Your situation: Your renewal date is the 15th of each month. Your card expires 08/2026. It's now September 2026 and the card is expired.

What happens: September 15th charge will fail.

What to do:

Update payment info before September 15
Use your new card (likely expires 08/2029 or later)
Verify the update went through by checking dashboard billing section

Best practice: Update cards 1-2 weeks before expiration to avoid any risk of failed payment.

Scenario 2: Switching from Personal to Business Card

Your situation: You've been using your personal Chase card. Now you have a business AmEx and want to switch.

What to do:

Log into TradeDay dashboard
Go to Billing settings
Add new business AmEx card
Set it as primary/default payment method
Remove personal Chase card

Tax benefit: Business card expenses are clearly separated for tax reporting. Keep statements showing TradeDay subscriptions as business expenses.

Timing: Switch mid-cycle (not right before renewal date) so you have time to verify it's working.

Scenario 3: Payment Declined for "Insufficient Funds"

Your situation: You have money in your account, but the charge was declined anyway. Bank flagged it as suspicious or you hit a daily spending limit.

What to do:

Call your credit card company/bank immediately
Explain: "I have a recurring subscription charge from TradeDay (futures trading platform) that was declined. Please allow this merchant."
Ask them to whitelist TradeDay's merchant name
Return to TradeDay dashboard and retry payment or wait for automatic retry

Prevention: Call your bank before starting TradeDay to pre-authorize recurring charges from them.

Scenario 4: Billing Address Doesn't Match Card

Your situation: You moved from New York to Texas. Updated your address with your bank, but forgot to update it with TradeDay. Next charge fails because addresses don't match.

What to do:

Log into TradeDay dashboard
Go to Billing settings
Edit payment method
Update billing address to match your card's current billing address exactly
Save changes

Important: The address must match what your credit card issuer has on file. Even small discrepancies ("Street" vs "St", apartment number formatting) can cause declines.

Scenario 5: Want to Split Payment Across Two Cards

Your situation: You want to pay half with Card A and half with Card B each month.

TradeDay policy: Not supported. TradeDay charges one payment method in full. You cannot split charges across multiple cards.

Workaround: If you have multiple TradeDay accounts, you can assign different cards to different accounts (Account 1 uses Card A, Account 2 uses Card B). But one subscription cannot be split.

Billing Settings Checklist

What to verify after updating payment info.

✓ Correct Card Number

Check: Last 4 digits shown in dashboard match your new card

Why it matters: Ensures TradeDay has the right card on file

✓ Correct Expiration Date

Check: Month and year match your physical card

Why it matters: Charges will fail if expiration is wrong

✓ Billing Address Matches Card

Check: Address in TradeDay billing settings exactly matches the address your bank has for the card

Common mismatches to avoid:

Old address left in TradeDay after you moved
Abbreviated street vs spelled out ("St" vs "Street")
Missing apartment/unit number
Zip code typo

✓ Set as Default/Primary

Check: If you have multiple cards, the new one is marked as default

Why it matters: TradeDay needs to know which card to charge

✓ Confirmation Email Received

Check: You got an email from TradeDay confirming "Payment method updated"

Why it matters: Confirms the update was processed successfully

✓ Next Billing Date Noted

Check: Make a note of when your next charge will occur

Why it matters: Gives you a deadline to ensure everything is working properly before the next renewal

Auto-Renewal and Billing Cycles

How TradeDay's recurring billing works.

Monthly Subscription Billing

How it works: You're charged on the same date each month

Example:

You sign up January 15 → Charged $150
February 15 → Charged $150
March 15 → Charged $150
Continues until you cancel or get funded

If your signup date is 29, 30, or 31: Some months don't have those dates. TradeDay typically charges on the last day of shorter months (February 28/29).

Evaluation to Funded Transition

What happens to billing:

You pass evaluation → Submit for review → Approved
You pay $139 activation fee
Your monthly subscription stops
You're no longer charged $150/month

Why it stops: Funded accounts have no monthly subscription fee (unless you upgrade to Funded Live for $140/month, which is optional).

When billing resumes: Only if you add new evaluation accounts or upgrade to Funded Live

Canceling vs Pausing

Canceling: Stops all future charges. Your account stays active until the end of your current billing period, then access ends.

Pausing: TradeDay doesn't offer a formal "pause" feature. If you cancel, your evaluation progress is lost. If you want to take a break, you keep subscription active (and keep paying) while not trading.

Best practice: If you need a break but don't want to lose progress, let the subscription run for a month or two without trading. Cheaper than restarting from zero later.

Troubleshooting Common Billing Issues

Problems traders encounter and solutions.

Issue 1: "Payment Method Not Accepted"

Possible causes:

Card type not supported (prepaid cards, virtual cards sometimes rejected)
International card from unsupported country
Card flagged for fraud by your bank

Solutions:

Try a different card (major credit cards from US banks work best)
Contact your bank to ensure international or online transactions are enabled
Use a standard credit/debit card instead of prepaid or gift cards

Issue 2: "Billing Address Verification Failed"

Possible causes:

Address in TradeDay doesn't match address on file with your card issuer
Typo in zip code, street name, or apartment number
Address format differences

Solutions:

Log into your credit card account online and verify the exact billing address
Copy that exact address into TradeDay (including abbreviations, formatting)
Contact support if issues persist

Issue 3: Charge Appears as "Pending" for Days

What this means: Your bank has placed a hold on the funds but hasn't released the payment to TradeDay yet

How long: Usually resolves in 1-3 business days

What to do: Wait. If it's been 5+ business days, contact both your bank and TradeDay support.

Issue 4: Double-Charged

What happened: Payment went through twice (rare but possible system error)

What to do:

Check your credit card statement to confirm you were actually charged twice (not just seeing a pending and a posted charge for the same transaction)
Contact TradeDay support with transaction IDs and dates
Request refund for duplicate charge

Resolution time: 3-7 business days for refund processing

Issue 5: Can't Remove Old Card

What happened: You want to delete an expired card but the dashboard won't let you

Why: TradeDay requires at least one payment method on file. You can't remove all cards.

Solution: Add your new card first, set it as default, then remove the old one

Billing FAQs

Quick answers to common questions.

Can I use PayPal or other payment methods?

No. TradeDay only accepts credit and debit cards. No PayPal, Venmo, bank transfers, or cryptocurrency for subscriptions.

Can I get a refund if I cancel mid-month?

TradeDay's refund policy varies. Generally, monthly subscriptions are non-refundable once the billing cycle starts. Check current policy or contact support for specific cases (like account issues, technical problems).

Will updating my card information affect my account status?

No. Updating payment info has no impact on your evaluation progress, funded status, or trading permissions. It's purely administrative.

Can someone else pay for my TradeDay account?

Yes, but the card must be added to YOUR TradeDay account. The cardholder doesn't need to be the trader. Example: Your spouse's card can pay for your trading account.

Do I get charged immediately when I add a new card?

Not usually. The new card is charged on your next billing cycle date. Exception: If you're updating after a failed payment, TradeDay may attempt to charge the new card immediately to clear the outstanding balance.

Can I set up automatic retries if my card fails?

TradeDay automatically retries failed payments 1-2 times over 24-48 hours. You don't need to set anything up. But it's better to update your card proactively before it expires rather than relying on retries.

Will I get notified before my card is charged?

Yes. TradeDay typically sends reminder emails 2-3 days before your subscription renews. This gives you time to update payment info if needed.

Can I change my billing cycle date?

Not directly. Your billing date is set when you sign up and renews monthly on that date. If you want a different date, you'd need to cancel and re-subscribe on your preferred date (you'd lose evaluation progress if mid-eval).

Best Practices for Managing TradeDay Billing

Pro tips to avoid payment issues.

Practice 1: Set Calendar Reminders

What to do: Add your TradeDay billing date to your phone calendar with a reminder 3 days before

Why: Gives you advance notice to check that your payment method is current and working

Example: Billing date is 15th of each month → Set recurring reminder for 12th: "Verify TradeDay billing info"

Practice 2: Update Cards Before Expiration

What to do: Check your credit card expiration date. If it expires in the next 2 months, request your replacement card and update TradeDay immediately.

Why: Banks send replacement cards 4-6 weeks before expiration. Update early to avoid any risk of missed payment.

Practice 3: Use a Dedicated Card for Subscriptions

What to do: Use one specific credit card for all recurring subscriptions (TradeDay, Netflix, gym, etc.)

Why: Easier to track subscription expenses, easier to manage when card expires (update once, affects all subscriptions), clearer expense tracking for taxes.

Practice 4: Keep Billing Address Updated

What to do: If you move, update your billing address with TradeDay within 24-48 hours

Where to update: TradeDay dashboard → Billing settings → Edit payment method → Update address

Why: Prevents future payment failures due to address mismatch

Practice 5: Maintain Sufficient Funds

What to do: Ensure your credit card or bank account has available credit/funds to cover TradeDay charges

Buffer amount: Keep at least $200-300 available beyond your other expected charges to ensure TradeDay's $150 renewal doesn't get declined

Practice 6: Whitelist TradeDay with Your Bank

What to do: Call your credit card company and ask them to whitelist "TradeDay" as a trusted merchant

Why: Prevents fraud detection systems from blocking legitimate TradeDay charges, especially if you're using the card for the first time

Bottom Line: Update Proactively, Not Reactively

Managing your TradeDay billing information is straightforward if you're proactive. Update your payment method before your card expires, keep your address current, and monitor for failed payment emails. Most billing issues are preventable with 5 minutes of attention every few months.

The process: Dashboard → Billing → Update Payment Method → Save. Takes 3 minutes.

The consequence of not updating: Suspended account, interrupted trading, potentially blown evaluation or closed positions on funded account.

Don't wait for payment to fail. Update your billing info proactively when your situation changes.

For complete TradeDay information, check the full TradeDay review.

Keep your billing current. Keep your account active.