How to Contact TradeDay Support: All Options Explained

You have an urgent question about your TradeDay account. Maybe your platform disconnected mid-trade, or your evaluation review is taking longer than expected, or you can't figure out why your payout was declined. You need help now, not in three days.

Most prop firms have terrible support. You submit a ticket and wait 4-5 days for a copy-paste response that doesn't answer your question. Or there's no support at all beyond a generic FAQ page. TradeDay's support is better than most competitors, but you need to know how to use it properly to get fast, helpful responses.

Quick heads-up: This article is based on my real experience with TradeDay and the info available when I published/updated this. Things change in prop trading — rules, payouts, promos, all of it.

For the absolute latest, check TradeDay´s website or their faq page.

I've contacted TradeDay support 12+ times over 14 months for various issues — platform problems, payout questions, evaluation reviews, rule clarifications. Response times ranged from 3 hours to 48 hours depending on my account status (funded vs evaluation) and how I asked the question. The traders who get fast help follow specific patterns that support teams prioritize.

This is your complete guide to contacting TradeDay support: every available channel, response time expectations, how to write tickets that get answered quickly, what issues support can and can't help with, and strategies to get priority treatment.

Available Support Channels

TradeDay offers multiple ways to reach their team.

Email Support (Primary Channel)

Email address: support@tradeday.com (or through dashboard ticket system)

How to use: Log into your TradeDay dashboard, click "Support" or "Contact," fill out the ticket form with your issue. This automatically includes your account details and routes to the right team.

Response time:

• Evaluation accounts: 24-48 hours typical
• Funded accounts: 12-24 hours typical
• Urgent technical issues: 4-12 hours sometimes faster
• Complex questions: 48-72 hours for detailed research

Best for: Account-specific questions, technical issues, evaluation reviews, payout problems, rule clarifications.

Available: 24/7 submission, responses during business hours (Monday-Friday, 9 AM - 6 PM Central Time)

Dashboard Ticket System

How to access: TradeDay Dashboard → Support → Submit Ticket

What it includes: Automatically attaches your account number, subscription status, recent trades, and account configuration to your ticket. This speeds up responses because support already has your context.

Same as email support, just accessed through your dashboard. Both route to the same support team.

Advantage over email: Support sees your account data immediately. No need to copy/paste account numbers or explain which account size you have.

Discord Community (Unofficial Support)

TradeDay's Discord server: Available through invitation (check TradeDay's social media or dashboard for current link)

Who helps: Other TradeDay traders, occasionally TradeDay staff members pop in, community moderators

Response time: Varies wildly. Sometimes instant (5 minutes), sometimes never if nobody knows the answer.

Best for: General questions, strategy discussions, "has anyone else experienced this?" troubleshooting, connecting with other traders

Not good for: Account-specific issues, payout problems, anything requiring official TradeDay access to your data

Important: Discord is community support, not official support. Answers might be wrong. Always verify important information with official support.

Social Media

Twitter/X: @TradeDayInc (they sometimes respond to DMs or public mentions)

Instagram: @tradeday (less responsive, mostly marketing)

Facebook: TradeDay Trading (community page, not direct support)

Response time: 24-72 hours if they respond at all

Best for: Public feedback, sharing your success story, occasionally getting attention on urgent issues that aren't being resolved through normal channels

Not good for: Anything requiring account access, urgent issues, detailed questions

Strategy: If your support ticket has been ignored for 5+ days, a polite public tweet sometimes gets attention. Don't be aggressive or demanding — just state your ticket number and ask for update.

Phone Support

Availability: TradeDay does not currently offer phone support as of January 2026.

Why not: Small team, phone support is expensive and time-consuming. Most prop firms don't offer phone support for the same reason.

Workaround: If you need real-time help, use Discord community or submit urgent ticket via dashboard noting "time-sensitive issue" in the subject line.

Live Chat

Availability: TradeDay does not currently offer live chat on their website.

What appears as "chat": Some chat widgets on the site are FAQ bots or lead capture for sales questions, not connected to support team.

What Support Can Help With

Issues where TradeDay support is effective.

Account and Billing Issues

Examples:

• "My payment was declined, how do I update my card?"
• "I was charged twice this month"
• "I want to cancel my subscription but the button isn't working"
• "Can I get a refund for my first month?"

Response: Usually resolved within 24 hours with clear steps or refunds if applicable.

Evaluation Reviews

Examples:

• "I submitted my evaluation 3 days ago, what's the status?"
• "My evaluation was denied for consistency, but my math shows I'm under 30%"
• "I hit all objectives, why haven't I been approved?"

Response: 24-48 hours with either approval, denial explanation, or clarification on what's missing.

What speeds it up: Include screenshots of your TradeDay dashboard showing the objectives you've met.

Technical Platform Problems

Examples:

• "Tradovate won't connect to my TradeDay account"
• "My NinjaTrader login isn't working"
• "TradeDayX platform is showing connection errors"
• "My dashboard shows wrong P&L numbers"

Response: 4-24 hours with troubleshooting steps or escalation to technical team.

What helps: Include screenshots of error messages, your browser/platform version, what you were doing when the issue occurred.

Payout Questions

Examples:

• "I requested a payout 5 days ago, where is it?"
• "Riseworks is asking for verification, what documents do I need?"
• "My payout was rejected, why?"

Response: 12-48 hours with status update or explanation.

Note: Some payout issues are handled by Riseworks (TradeDay's payment processor), not TradeDay directly. Support will redirect you if needed.

For complete payout details, see the payout policy guide.

Rule Clarifications

Examples:

• "Can I copy trades between my own accounts?"
• "Is using a VPN allowed for privacy purposes?"
• "What qualifies as a 'trading day' for the 5-day minimum?"

Response: 6-24 hours with clear yes/no and explanation.

Pro tip: Check the full rules documentation first. Many questions are already answered in their knowledge base. Asking questions that are clearly answered in FAQ can slow your response time.

Verification Issues

Examples:

• "You requested ID verification, where do I upload it?"
• "My ID was rejected, what's wrong with it?"
• "Do I need verification to trade or only for payouts?"

Response: 12-24 hours with upload instructions or explanation of what was insufficient.

What Support Cannot Help With

Issues where support has limitations.

Trading Strategy Advice

What you ask: "What's the best strategy to pass the evaluation?" or "Should I hold this NQ position overnight?"

Support's answer: They can't provide trading advice. They're not coaches or mentors. Their job is technical and administrative support, not teaching you how to trade.

Where to get help: Trading Discord communities, paid mentorship programs, your own backtesting and practice.

Changing Rules After the Fact

What you ask: "I know I violated the news trading rule, but I didn't mean to. Can you make an exception?"

Support's answer: No. Rules are applied consistently. They can't grant exceptions or change outcomes based on intentions.

What they can do: Explain what rule you violated and what the consequences are, but they won't reverse the decision.

Guaranteeing Evaluation Outcomes

What you ask: "If I trade more, will you approve my evaluation?" or "Can you tell me exactly what I need to do to pass?"

Support's answer: They can confirm whether you've met the five objectives (profit target, trading days, consistency, drawdown, compliance), but they can't predict outcomes or coach you through passing.

Overriding Automated Systems

What you ask: "I got auto-liquidated during news trading, but I entered before the window. Can you reverse it?"

Support's answer: Automated enforcement decisions (news trading liquidations, drawdown violations) are generally final. They'll review if there was a system error, but they won't override legitimate rule violations.

What they might do: If their system malfunctioned (rare), they may adjust your account. If you legitimately broke a rule, they won't.

Comparing You to Other Traders

What you ask: "My friend got approved in 24 hours, why is mine taking longer?"

Support's answer: They can't discuss other traders' accounts or compare processing times. Each situation is different.

How to Write Support Tickets That Get Fast Responses

Formatting and strategy matters.

Template for Effective Tickets

Subject: [Specific Issue] - [Account Type] - [Urgency Level]

Account Number: [Your account #]
Account Type: [Evaluation $100K EOD / Funded $100K / etc.]
Issue Category: [Technical / Billing / Evaluation Review / Payout / etc.]

Description:
[2-3 sentences explaining what happened]

Steps I've Already Tried:
- [Action 1]
- [Action 2]
- [Action 3]

What I Need:
[Specific request or question]

Attachments:
[Screenshots of errors, dashboard, etc.]

Time-sensitive: [Yes/No - if yes, explain why]

Good Ticket Example

Subject: Platform Connection Error - $100K EOD Evaluation - Urgent

Body:"My Tradovate platform is showing 'Authentication Failed' when I try to connect to my TradeDay account. This started this morning at 8:30 AM CT.

I've already tried:

• Logging out and back in to Tradovate
• Clearing my browser cache
• Using a different browser (Chrome and Firefox)
• Checking my TradeDay dashboard (it shows my account is active)

I need help reconnecting before market open as I have positions I want to manage.

Screenshots attached: [error message from Tradovate]

Time-sensitive: Yes - positions open, need to manage today"

Why this works: Specific issue, clear timeline, shows you've troubleshot, states what you need, includes proof.

Response time: 3-8 hours for urgent technical issues like this.

Bad Ticket Example

Subject: help

Body:"my account isnt working. fix it please"

Why this fails: No specifics, no context, no troubleshooting, unclear what "isn't working" means. Support has to reply asking for basic information, which delays resolution by 24-48 hours.

Key Elements for Fast Responses

1. Specific subject lines:

• Good: "Evaluation Review Pending 4 Days - Account #12345"
• Bad: "Question" or "Problem"

2. Include account number and type: Saves support time looking up your account.

3. Show you've tried troubleshooting: Demonstrates you're serious and eliminates obvious solutions.

4. One issue per ticket: Don't ask about billing + platform + payout in one ticket. Separate tickets get routed to specialized team members faster.

5. Attach screenshots: Visual proof speeds up diagnosis. Always include:

• Error messages
• Dashboard screenshots showing the issue
• Platform connection errors
• Payment receipts if relevant

6. Be polite and professional: Frustrated or angry tickets go to the bottom of the queue. Polite tickets get prioritized.

Priority Treatment: How to Get Faster Support

Account status and behavior affect response speed.

What Gets You Prioritized

1. Funded account status: Funded traders get faster responses than evaluation traders. You're generating ongoing value for TradeDay (through their profit split), so you're prioritized.

2. Multiple funded accounts: Traders with 2+ funded accounts get even faster responses. You're a valuable customer.

3. Clear, well-written tickets: Support agents prioritize tickets that are easy to process over vague tickets that require back-and-forth clarification.

4. History of legitimate issues: If you've contacted support before with real problems that got resolved, they recognize you're not wasting their time.

5. Active affiliate: If you're driving referrals through their affiliate program, you sometimes get better treatment (not officially published, but observed pattern).

For details on the affiliate program, see the affiliate program guide.

What Slows You Down

1. Multiple tickets about the same issue: Opening 3 tickets saying "why haven't you responded" just clogs the queue. One ticket, wait 48 hours, then follow up once.

2. Rude or demanding tone: "This is ridiculous, fix my account now or I'm leaving" tickets get deprioritized. Agents are human.

3. Asking questions already answered in FAQ: Shows you didn't try to find the answer yourself.

4. Evaluation-only account with no funding history: You're not yet a "customer" in the traditional sense — you're attempting to become one. Support is available but not prioritized over funded traders.

5. Recently violated rules: If your ticket is asking for leniency after violating prohibited practices, expect slow or no response. They're not interested in debating rule violations.

Following Up on Slow Tickets

What to do if you don't get a response.

When to Follow Up

Wait 48 hours before following up on non-urgent issues.

Wait 24 hours before following up on urgent technical issues.

Wait 12 hours if it's truly critical (account locked, can't close positions, payment charged but no account access).

How to Follow Up

Don't open a new ticket. Reply to your original ticket:

"Following up on my ticket from [date]. My issue is still unresolved. Could you provide an update on the status? Thanks."

If 72+ hours with no response, escalate:

• Reply to original ticket one more time with "[FOLLOW UP - 3 days no response]" in the subject
• Post politely on TradeDay's Twitter: "Hi @TradeDayInc, ticket #[number] from [date] hasn't received response yet. Can you help? Thanks!"

If 7+ days with no response (rare), consider:

• Contacting through different channel (if you emailed, try Discord)
• Asking in Discord community if others have had similar delays
• Filing dispute with your credit card company only as absolute last resort if TradeDay has charged you but provided no service

Expected Response Times by Issue Type

Realistic timelines based on issue category.

These are typical times. Outliers happen — some tickets get answered in 2 hours, others take 5 days.

Alternative Resources (Before Contacting Support)

Check these first to save time.

TradeDay Knowledge Base

Location: TradeDay website → Help Center or Support → FAQ

What's covered:

• Evaluation rules breakdown
• Platform connection guides
• Payout process explanations
• Common technical troubleshooting

When to use: Before submitting any ticket, search the knowledge base. 60-70% of questions are already answered here.

Trading Discord Communities

TradeDay's official Discord: Best for connecting with other traders who've faced similar issues

Futures trading Discord servers: General futures trading communities often have TradeDay traders who can share experiences

What you'll find: "Has anyone had trouble with X?" often gets instant responses from traders who've been there.

YouTube and Social Media

Search: "TradeDay [your issue]" on YouTube

What you'll find: Video tutorials on platform setup, evaluation walkthroughs, payout processes

Quality varies: Some content is outdated or wrong. Verify important information with official sources.

PropTradingVibes.com (This Site)

What's covered: Comprehensive guides on evaluation rules, strategies, costs, platform comparisons, payout details

When to use: For in-depth understanding of TradeDay's system beyond surface-level FAQ answers

Check the full TradeDay review for complete coverage.

Frequently Asked Questions

Does TradeDay have 24/7 support?

No. You can submit tickets 24/7, but responses only come during business hours (Monday-Friday, 9 AM - 6 PM Central Time). Weekends and holidays have no support.

Can I call TradeDay directly?

No phone support is currently available. Email/ticket system and Discord community are your options.

What if I have an emergency during a trade?

Submit an urgent ticket via dashboard noting "time-sensitive" in the subject. Response time: 4-12 hours during business hours. For after-hours emergencies, try Discord community for immediate trader-to-trader help, but this isn't official support.

Do funded traders really get faster support?

Yes, observably. Funded accounts show 30-50% faster response times on average compared to evaluation-only accounts. TradeDay prioritizes customers who are actively funded and generating profit splits.

What if my issue isn't resolved to my satisfaction?

Escalate by replying to the ticket asking for manager review. Be specific about what resolution you're requesting and why. If still unresolved after multiple exchanges, consider posting politely on social media or seeking community guidance on whether your expectations are reasonable.

Can I get support in languages other than English?

Support is primarily in English. Some staff may speak other languages, but it's not officially supported. Submit tickets in English for fastest response.

Bottom Line: Email Support Works, But Be Strategic

TradeDay's support is functional but not exceptional. Response times are reasonable (12-48 hours for most issues), and they resolve straightforward problems efficiently. Complex issues or rule disputes take longer and may not result in outcomes you want.

Best practices:

• Use the dashboard ticket system (includes your account details automatically)
• Write specific, well-formatted tickets with screenshots
• Show you've troubleshot before asking for help
• Wait 48 hours before following up
• Use Discord community for quick trader-to-trader help
• Check knowledge base before submitting tickets

Prioritization:

• Funded accounts > evaluation accounts
• Clear tickets > vague tickets
• Technical issues > general questions
• Polite requests > demanding complaints

If you need hand-holding or instant responses, prop trading might frustrate you. TradeDay's support is adequate for resolving legitimate technical and administrative issues, but you need to be self-sufficient for trading strategy and decision-making.

For complete TradeDay information beyond support, check the full TradeDay review.

Write clear tickets. Be patient. Get your issues resolved.

Your Next Steps

‍👉 Start Trading at TradeDay Today

‍👉 Read My Full TradeDay Review

‍👉 Check out TradeDay´s Payout Rules

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