AquaFutures Refund Policy: When You Can (and Can't) Get Your Money Back

Written by Paul

Published on

January 13, 2026

AquaFutures subscriptions and one-time payments are non-refundable in almost all cases. If you breach your evaluation, cancel mid-month, or change your mind after purchasing, you don't get your money back. The only exceptions: technical errors (platform malfunction prevented trading), payment processing mistakes (double-charged), or if AquaFutures terminates your account for reasons outside your control.

This is standard across prop firms—evaluation fees are non-refundable because you're paying for access to capital and platform time, not a guaranteed outcome. Once you start trading or your account activates, the service has been rendered.

Quick heads-up: This article is based on my real experience with Aquafutures and the info available when I published/updated this. Things change in prop trading — rules, payouts, promos, all of it.

For the absolute latest, check Aquafutures´s website or their faq page.

I'm breaking down the official refund policy, specific scenarios where refunds are/aren't granted, how to request a refund if you qualify, chargeback risks, and what to do if you disagree with AquaFutures' refund decision.

Official Refund Policy: Almost Everything Is Non-Refundable

AquaFutures' Terms of Service state that subscription fees and one-time payments are non-refundable except in specific circumstances.

Non-refundable situations:

❌ You breach your evaluation account

❌ You cancel your subscription mid-month

❌ You change your mind after purchasing

❌ You don't have time to trade

❌ You decide the rules are too strict

❌ You fail to pass the evaluation

❌ You realize you can't afford it

❌ You bought the wrong account type by mistake

In these cases, AquaFutures keeps your payment. You paid for access—not for guaranteed success.

Potentially refundable situations:

✅ Platform malfunction prevented you from trading (and it was AquaFutures' fault)

✅ Payment processing error (double-charged, wrong amount charged)

✅ Account never activated despite successful payment

✅ AquaFutures terminates your account for reasons outside your control (policy changes, sanctions)

Even these require proof and manual review—refunds aren't automatic.

For pricing details, see the pricing guide 2026.

Why Prop Firms Don't Offer Refunds

You're paying for access, not results.

When you buy an AquaFutures subscription:

You get access to a trading platform
You get capital to trade (evaluation leads to funding)
You get platform support and infrastructure

Once you start trading (even one trade), you've consumed the service. It's like a gym membership—you don't get a refund because you didn't lose weight.

Refunds would be abused.

If prop firms offered refunds, traders would:

Try multiple strategies risk-free
Breach intentionally and demand refunds
Use "refund threats" to negotiate

Non-refundable policies protect the business model.

You agreed to Terms of Service.

During signup, you checked a box: "I agree to Terms of Service." Those terms explicitly state payments are non-refundable. You're legally bound to this agreement.

Scenario Analysis: Can You Get a Refund?

Scenario 1: You breach your evaluation on Day 3

Refund eligible: No

Why: You traded the account, even briefly. The service was rendered. Breaching is your responsibility—not AquaFutures' fault.

Your options: Learn from the breach, restart with a new subscription, trade more conservatively.

For breach details, see the breach consequences guide.

Scenario 2: You cancel your subscription after 2 weeks

Refund eligible: No

Why: You paid for the full month ($114). Canceling mid-month doesn't entitle you to a prorated refund. You keep access through the end of the billing period.

Example: You paid on January 1 ($114 for January 1-31). You cancel on January 15. You don't get $57 back—but you keep access until January 31.

For cancellation details, see the cancel subscription guide.

Scenario 3: You bought Instant ($291) and changed your mind before trading

Refund eligible: Maybe

Why: If you haven't traded a single contract and your account hasn't activated, you might qualify for a refund by contacting support within 24-48 hours.

Process:

Email support immediately: "I purchased an Instant account but haven't traded. Can I get a refund?"
AquaFutures reviews your account
If truly unused, they may refund minus a processing fee ($25-$50)

No guarantee. Even unused accounts might not qualify for refunds under Terms of Service.

Scenario 4: Platform malfunction prevented you from trading

Refund eligible: Yes (potentially)

Why: If AquaFutures' platform crashed and you couldn't access your account for days during your evaluation, that's their fault.

Process:

Document the issue: screenshots, timestamps, error messages
Contact support immediately while the issue is ongoing
After they resolve it, request a refund or account extension
Provide evidence proving you couldn't trade

Likely outcome: Account extension (free extra days) rather than full refund.

Scenario 5: You were double-charged

Refund eligible: Yes

Why: Billing errors are AquaFutures' fault. If your card shows two $114 charges when you should have been charged once, you're entitled to a refund of the duplicate charge.

Process:

Screenshot your card statement showing both charges
Email support: "I was charged twice on [date]. Transaction IDs: [X] and [Y]. Please refund the duplicate."
AquaFutures verifies and processes refund (5-10 business days)

Scenario 6: You bought the wrong account type by mistake

Refund eligible: No

Why: This is user error, not AquaFutures' fault. You selected Standard when you meant Beginner—that's your responsibility.

Possible accommodation: Support might let you switch account types (downgrade Standard to Beginner and credit the difference), but this isn't guaranteed.

Scenario 7: Your country became restricted mid-evaluation

Refund eligible: Maybe

Why: If AquaFutures terminates your account due to new sanctions or policy changes, you might qualify for a partial refund of unused time.

Process:

Contact support explaining the situation
Provide proof of policy change affecting you
Request prorated refund for remaining days

Likely outcome: Refund of unused portion (e.g., you paid for 30 days, only used 10, refund for 20 days). Not guaranteed.

For restricted country details, see the restricted territories guide.

How to Request a Refund (If You Think You Qualify)

Step 1: Review Terms of Service

Before requesting a refund, re-read the Terms. If your situation is explicitly listed as non-refundable, you're wasting your time.

Step 2: Gather Evidence

Collect:

Transaction ID and payment confirmation
Screenshots showing the issue (platform error, double charge, etc.)
Dates and times of the problem
Any communication with support about the issue

Step 3: Email Support Professionally

Subject: "Refund Request - Account [Your Account ID]"

Body:"Hello,

I'm requesting a refund for [reason] on [date].

[Explain situation clearly and factually]

Evidence attached:

[Screenshot 1]
[Screenshot 2]

Transaction ID: [X]Amount: $[Y]

Please review and advise on next steps.

Thank you,[Your Name]"

Step 4: Wait for Response

AquaFutures reviews refund requests within 48-72 hours.

Possible outcomes:

✅ Approved: "We've processed your refund. Expect 5-10 business days for credit to appear."

❌ Denied: "Per our Terms of Service, this situation doesn't qualify for a refund."

🤝 Compromise: "We can't refund, but we can offer [account extension/credit/discount]."

Step 5: Escalate If Necessary

If denied and you believe it's unfair:

Request escalation to a supervisor
Provide additional evidence
Reference specific Terms of Service clauses that support your case

If still denied, consider chargeback (see below).

For support contact details, see the customer support guide.

Refund Processing Time

If AquaFutures approves a refund:

Credit card refunds: 5-10 business days to appear on your statement

Debit card refunds: 5-10 business days

Cryptocurrency refunds: Complicated (crypto is non-reversible). AquaFutures would need to send you crypto directly (rare).

Bank account refunds (wire transfers): 3-7 business days

Refunds go back to the original payment method. You can't pay with Card A and get refunded to Card B.

Can You Do a Credit Card Chargeback Instead?

Chargeback = disputing the charge with your credit card company.

When chargebacks work:

✅ Fraudulent charge (you didn't authorize it)

✅ Service not rendered (you paid but never got account access)

✅ Billing error (charged wrong amount)

When chargebacks don't work:

❌ You breached and want your money back (service was rendered)

❌ You changed your mind (not a valid chargeback reason)

❌ You disagree with Terms of Service (you agreed to them)

Risks of chargebacks:

🚫 Permanent ban from AquaFutures

Filing a chargeback typically results in immediate account termination and permanent blacklisting. You can't create new accounts ever.

🚫 Loss of funded accounts

If you have funded accounts when you chargeback an evaluation fee, AquaFutures might terminate all your accounts—even profitable ones.

🚫 Chargeback fees

Some merchants charge chargeback fees ($25-$100) if they successfully dispute your claim.

🚫 Damage to your credit card history

Excessive chargebacks can get you flagged by credit card companies as a high-risk customer.

When to consider chargeback:

Only if:

AquaFutures refuses to resolve a legitimate billing error
You were fraudulently charged
Your account never activated despite payment

For any other situation, chargebacks are more trouble than they're worth.

Partial Refunds: Do They Exist?

Rarely.

AquaFutures subscriptions are monthly—you pay $114 for 30 days. There are no prorated refunds for partial months.

Example: You cancel on Day 15. You don't get $57 back. You paid for the month—you get the month.

Exceptions:

If AquaFutures terminates your account mid-month for reasons outside your control (policy change, sanctions), they might refund unused days. But this is at their discretion—not a right.

What About "Satisfaction Guarantees" or Money-Back Offers?

Some prop firms advertise "satisfaction guarantees" or "money-back if you don't pass."

AquaFutures doesn't offer these.

Their model: You pay for access. If you pass, you get funded. If you don't, you keep trying or stop. No refunds for not passing.

If a prop firm offers money-back guarantees, read the fine print. Usually there are conditions:

Must complete X days of trading
Must meet certain metrics
Refund is partial (not full)

These are marketing tactics—not genuine guarantees.

Can You Transfer Your Payment to a Different Account Type?

If you bought Standard ($196/month) and you realize Beginner ($114/month) is better, can you transfer the payment?

Usually no. Each account type is a separate purchase.

Possible accommodation:

Contact support: "I bought Standard but I'd like to switch to Beginner. Can you apply my payment to a Beginner account instead?"

They might:

Offer a credit ($82 credit toward Beginner since you paid $196-$114 extra)
Allow a one-time switch

This is case-by-case—not a policy.

For account comparisons, see the Beginner vs Standard guide.

What Happens to Refunds If You're Funded?

If you pass your evaluation and get funded, then you request a refund for the evaluation fees:

Answer: No refund.

Once you're funded, you've received the benefit (funded capital). You can't get funded AND get your evaluation fees back.

Example:

You paid $228 (2 months Beginner)
You passed and got funded
You request a refund because "the evaluation was too hard"
Denied: You got what you paid for (funding)

For funded account rules, see the funded account guide.

Comparison: AquaFutures Refund Policy vs Other Firms

Firm	Refund Policy	Notes
AquaFutures	Non-refundable (except errors)	Standard policy, no exceptions for breaches
Topstep	Non-refundable	Offers discounted resets instead of refunds
Apex	Non-refundable	One-time payment model, no refunds
FTMO	Refunded if you pass (in your first payout)	Unique model: evaluation fee refunded when funded

FTMO is the exception—they refund evaluation fees when you pass. Most prop firms (including AquaFutures) don't.

For firm comparisons, see AquaFutures vs Topstep and AquaFutures vs Apex.

What to Do If You Can't Get a Refund

If AquaFutures denies your refund request and you disagree:

Option 1: Accept it and move on

You agreed to the Terms. The money is gone. Use it as a lesson: read Terms carefully before paying, make sure you're committed, don't impulse-buy evaluations.

Option 2: Try chargeback (risky)

Only if you have a legitimate billing error or fraud. Know that you'll be permanently banned.

Option 3: Leave a review

Share your experience on Trustpilot, Reddit, or YouTube. If you believe AquaFutures' refund policy is unfair, warn other traders. Just be honest—don't lie or exaggerate.

Option 4: Learn and choose better next time

If you lost money at AquaFutures, research other prop firms before trying again. Some firms have friendlier policies (resets, account swaps, etc.).

Final Thoughts: Don't Expect Refunds

Go into AquaFutures knowing your payment is non-refundable. Treat it like buying a course or gym membership:

✅ You're paying for access, not guaranteed results

✅ Once you start using the service (trading), you can't undo it

✅ If you breach, that's on you—not the firm

Before paying:

Read the full Terms of Service
Make sure you can afford to lose the money if you breach
Understand the rules and commit to following them
Don't buy an evaluation on impulse

If you approach prop trading with this mindset, refund disputes won't matter—you'll pass and get funded instead.

Frequently Asked Questions

Can I get a refund if I breach my AquaFutures account?

No. Breaching is your responsibility, not AquaFutures' fault. You paid for access to capital and platform—once you start trading, the service has been rendered. Breaches don't qualify for refunds under Terms of Service.

What if I cancel my subscription mid-month?

No refund. You paid for the full month ($114 for 30 days). Canceling on Day 15 doesn't entitle you to a prorated refund. You keep access through the end of your billing period, then auto-renewal stops.

Are there any situations where AquaFutures gives refunds?

Yes, but rare: Platform malfunction (prevented trading), payment processing errors (double-charged), account never activated despite successful payment, or AquaFutures terminates your account for reasons outside your control (policy changes, sanctions). Requires proof and manual review.

Can I do a credit card chargeback?

Technically yes, but risks include: permanent ban from AquaFutures, loss of all funded accounts, chargeback fees, damage to your credit card history. Only chargeback for legitimate billing errors or fraud—not because you breached or changed your mind.

How long do refunds take to process?

If approved: 5-10 business days for credit/debit card refunds, 3-7 days for bank transfers. Crypto refunds are complicated (non-reversible). Refunds return to the original payment method—you can't redirect to a different card or account.

What if I bought the wrong account type by mistake?

No automatic refund. This is user error. Contact support—they might allow a one-time switch (e.g., Standard to Beginner with a credit for the difference), but it's not guaranteed and case-by-case.

Does AquaFutures refund evaluation fees if I pass?

No. Once you're funded, you've received the benefit (funded capital). You can't get funded AND get your evaluation fees back. FTMO is an exception (they refund eval fees when you pass), but most firms including AquaFutures don't.

Can I get a partial refund for unused time?

Rarely. Subscriptions are monthly—you pay $114 for 30 days, no prorated refunds. Exception: If AquaFutures terminates your account mid-month for reasons outside your control, they might refund unused days at their discretion—not a right.